Customer Service Representative - Food Delivery Account [TEMP WFH] [Philippines]

 

The Customer Service Agent will work together in a team, initially in a WFH setup, but might transition to an Onsite role, depending on the company's directive. This will be for a food delivery account with a general responsibility of:

• Manage incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications:

• Can be considered as long as they have a degree (Master's, Bachelors or Associate's) regardless of the course duration. We just need to secure proof of course completion (Diploma/TOR/Certificate of Graduation)
• At Least 30 Mbps of internet speed
• At least 1-year Customer Service Experience (Can be outside BPO)
• B2 Language Proficiency

Job Type: Full-time

Salary: Php18,000.00 - Php26,000.00 per month

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Rotational shift

Ability to commute/relocate:

• Batangas City, Batangas: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any prior application to BPO company/ies? What are those companies?

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)

Language:

• English (Required)

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