Patient Service Representative

 

As a member of the Call Center team, you’ll handle customer service calls from doctors, nurses, hospitals, and other health care providers. Providing quotes on member eligibility, explaining medical and/or dental benefits, and checking claims status are just a few of the ways you’ll assist our customers

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.

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• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• Seeks, understands and responds to the needs and expectations of internal and external customers.

Minimum Qualifications:

• High School graduates with at least 6 months of international voice experience
• College Graduates with/without BPO experience are encouraged to apply.
• Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

To expedite the process of your application, please have your proof of education, government numbers / ID ready (SSS, TIN, Philhealth, Pagibig) and NBI Clearance.

Job Type: Full-time

Salary: Php20,000.00 - Php23,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• Night shift

Supplemental pay types:

• 13th month salary
• Overtime pay
• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Iloilo City, Probinsya sang Iloilo: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What's your highest educational attainment?
• Do you have any proof of education? (TOR, Diploma, Copy of Grades or Good Moral?)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

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