We are seeking highly motivated and customer-oriented individuals to join our team as Call Center Agents. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to handle high call volumes effectively.
List of vacancies we have for you:
- Customer Service Representative
- Technical Support Representative
- Sales Representative
- Travel Associate
- Healthcare Specialist
- Financial Associate
- Telemarketer
Responsibilities:
- Provides assistance, , training and troubleshooting support to lower level staff.
- Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Prepares standard reports to track workload, , response time and quality of input.
- Resolves telephone messages and delivers information and facts/ recommendation to users.
- inspects mail, fax and email to deliver client services.
- Operates computer/on-line regulations for the main objective of answering to consumer questions.
Qualifications:
- Amenable to working onsite(office-based)
- Filipino Citizen, or hold relevant residence status
- 18 years old and above
- High school diploma or equivalent; further education or relevant certifications will be a plus.
- Excellent verbal and written communication skills. Preferred language: English.
- Strong active listening skills, patience, and empathy when dealing with customers.
Nice to have:
Proven customer service experience, preferably in a call center or customer support environment.
Job Types: Full-time, Fresh graduate
Salary: Php16,000.00 - Php25,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Free parking
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
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