An Edusuite Helpdesk Assistant will coordinate with end-users of our system. They will help customers in verifying and addressing common issues while escalating and coordinating more complex concerns.
Customer Support
- Oversee multiple lines of support which include Chat, Phone, Email, and our ticketing system queue.
- Provide support in streamlining the processes to make it as efficient as possible
- Be the first line of 'live' correspondence with our end users
- Resolve common issues
- Verify, escalate, and coordinate with other departments for more complex concerns.
Minimum Qualifications
- 6 months to a year of experience in similar roles.
- Fresh graduates are welcome to apply
- Excellent written communication skills
- Good people skills and stress-management skills, to manage both expectations and the complaints of users.
- Ability to thrive and deliver high-quality results in a fast-paced environment
Bonus points:
- Knowledge of Database and System Administration.
Experience in Quality Assurance
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Health insurance
- Paid training
- Transportation service provided
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Flextime
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
Experience:
- Helpdesk: 1 year (Preferred)
- Customer support: 1 year (Preferred)
- Technical support: 1 year (Preferred)
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